UK and European
vehicle breakdown recovery

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Which? Recommended Provider Breakdown Services September 2021

If You Have a Complaint

Whilst we will make every effort to maintain the highest standards of service, we recognise there may be some occasions when we do not meet the particular requirements of our customers. We want to resolve any issues you have as promptly and efficiently as possible and welcome your comments and feedback.

How to make a complaint

Any enquiry or complaint should be addressed to:

startrescue.co.uk Customer Services, c/o Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX.

Alternatively, you may email customerservices@startrescue.co.uk or telephone 01206 655000.

How we will handle your complaint

We promise to acknowledge any complaint within five working days of receiving it. We will arrange to have your concerns reviewed by a person of authority and will inform you of the person managing your complaint within our letter of acknowledgement.

We aim to provide a response that resolves your area of concern within 20 working days. If this is not possible for any reason, we will write to you to let you know when we will contact you again. If we have not been able to resolve your complaint within 8 weeks, we will write to you and explain why, and how much more time we think we will require.

What to do if you remain dissatisfied with our response

If you remain dissatisfied and or we have not been able to resolve your complaint to your satisfaction within (8) eight weeks, you may have the right to ask The Financial Ombudsman Service to review your case. The right to apply to the Financial Ombudsman Service must be exercised within (6) six months of the date of our final decision. For more information, you can visit the Financial Ombudsman Service website at www.financial-ombudsman.org.uk or you can write to:

The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Alternatively, telephone 0800 023 4567 or 0300 123 9123.

You may also refer your complaint to the Financial Ombudsman Service if we have not sent you a final response after 8 weeks of receiving your complaint.

Start Rescue

£55.12

Green Flag (greenflag.com)

£70.85

RAC (rac.co.uk)

£123.78

The AA (theaa.com)

£172.06

Renew with us and save up to 68%

All competitor prices have been based on our most popular 3 star level of cover for a car aged up to 5 years old and, where applicable, using the postcode CO1 1UX and date of birth 01/01/84. Cover includes roadside assistance, nationwide recovery, home assistance, alternative transport, overnight accommodation and key assist. Prices are inclusive of Insurance Premium Tax and, where applicable, administration fees. Last updated 22/09/2026.

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startrescue.co.uk is rated 4.67 stars by Reviews.co.uk based on 64728 merchant reviews

Why Start Rescue?

97% of customers recommend us after receiving assistance*

Regulated by the Financial Conduct Authority

No excess or call out charges when you buy direct with us!

Unlimited callouts**, misfuel cover and accident recovery included as standard

Over 78% of vehicles repaired at the roadside*

We cover vehicles of any age in the UK with cover available for vehicles up to 10 years of age in Europe

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*Based on data for all recoveries made between November 2025 – April 2026.
**Excludes Business Breakdown Cover policies.

Based on 4757 reviews

Showing our 4 & 5 star reviews

The telephone helpline is friendly and personal, but more importantly, they responded very quickly and efficiently and breakdown services were dispatc...

hilary gleghorn 14 Hours Ago

From call to sorted great service. Kept informed updated great technician.

Candice Dyson 1 Days Ago

Excellent response to a breakdown yesterday - my first for years, thankfully. Car was totally immobile in a remote rural spot. Call-out by a local re...

Paul S 1 Days Ago

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If You Have a Complaint

How to make a complaint

How we will handle your complaint

What to do if you remain dissatisfied with our response

Why Start Rescue?

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