UK and European
vehicle breakdown recovery

Self-Service Assistance

Report your breakdown using our self-service app.

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If you'd prefer, enter your mobile number below and we will send you an SMS to complete it online. Find out more in our video.


Customer Lounge

You can manage your policy online via your very own Customer Lounge, where you can:

  • Update your policy
  • Make changes to your personal details
  • Change your vehicle
  • Add a vehicle
  • Upgrade your cover
  • Renew your policy

Send us a message



Customer Services - Open

Opening Times

Wednesday 4th November
08:00 to 18:00
Thursday 5th November
08:00 to 18:00
Friday 6th November
08:00 to 18:00
Saturday 7th November
09:00 to 17:00
Sunday 8th November
11:00 to 17:00
Monday 9th November
08:00 to 18:00
Tuesday 10th November
08:00 to 18:00

Our self-service assistance app allows you to report your breakdown using your smartphone.

In six simple steps you can arrange for your assistance without making a phone call

  • Step 1: Using your smart phones GPS we get your location and confirm it to you
  • Step 2: Provide your personal information so we can find your policy
  • Step 3: Provide the details of the vehicle you have broken down in
  • Step 4: Provide passenger and pet information (if applicable)
  • Step 5: Provide details of your vehicles fault
  • Step 6: Provide your recovery destination

Why use self-service?

  • Self-service assistance is up to 40% faster than calling (Current record holder is 103 seconds!)
  • 79% of self-service requests are fully automated with no need to speak to a rescue co-ordinator
  • Post-report service allows you to monitor your assistance and request updates without making a phone call

To change your vehicle please log into your online Customer Lounge account and select 'Change a vehicle' and select the vehicle you would like to change. Alternatively please contact our Customer Services Team on 01206 655 000.

Trustpilot Main Logo Trustpilot 4.5 Star Rating

Based on 4798 reviews

Showing our 4 & 5 star reviews
Trustpilot 5 Star Rating

A Recovery Company phoned me to say that they were on the way. I was met within half an hour of them making contact. The engineer was able to get me m...

MM 8 Hours Ago
Trustpilot 5 Star Rating

It’s the second time I had to use StartRescue but first time when I was quite away from home. All proces of reporting a breakdown and later speaking...

customer 10 Hours Ago
Trustpilot 5 Star Rating

Quick response from Start Rescue, I had regular updates and two phone calls to check on my welfare. The breakdown guy was very helpful and reassuring....

David Trenchard 12 Hours Ago